Reopening The Zoo FAQ
The Zoo will open Sunday, June 14, to Potawatomi Zoo members only.
The Zoo will open Friday, June 19, to the public.
In order to promote contactless transactions and social distancing, we are implementing an online timed ticket process. All tickets must be acquired online at www.potawatomizoo.org/rtz.
Tickets will be available for half-hour entry time increments. For instance, if you get a ticket for 12:00 pm, then you can enter the Zoo between 12:00 pm and 12:30 pm. You can stay as long as you like once you have entered the Zoo.
Members tickets will be free, but members will need to reserve tickets as well.
It is important to adhere to your scheduled time to assure proper social distancing within the Zoo. If you are more than 10 minutes late for your time slot, you may need to reschedule. Please contact the Zoo at (574) 235-9800 for assistance.
Tickets are non-refundable.
All visitors to the Zoo must have a ticket in advance. This is so we can limit the number of people in the Zoo to promote social distancing.
Members will still be free, but they will need to register for a time to visit.
All other visitors can purchase tickets online.
Visit www.potawatomizoo.org/rtz to reserve your timed ticket.
Tickets are non-refundable, but if you need to reschedule, please contact the Zoo at (574) 235-7620.
Members, you will need to register on the ticketing site (after you click “Get Your Timed Tickets Here”). Please register using the same contact information you used to create your membership. The system should automatically recognize your membership.
If you have difficulty registering, please contact the Zoo at (574) 235-9800 or (574) 235-7651.
Tickets are non-refundable but if you can’t make it to the Zoo for the time you scheduled, we can reschedule your reservation.
If you are a Potawatomi Zoo Member, we can cancel or reschedule your tickets.
You can call the Zoo at 574-235-7620 or 574-235-7651 for assistance.
You will have your ticket scanned at the gate between the entrance building and the Learning Center. You will also exit at the same place.
Please wait in your car until your scheduled entrance time.
We highly recommend wearing a face mask at the Zoo (for visitors over age 2) per CDC health guidelines.
You are required to wear a face mask inside the Gift Shop.
First Aid can be found at the front of the Zoo. Please check with the admissions attendant at the gate, or ask any Zoo staff member (typically wearing a light or dark blue shirt) for assistance.
For now, the only open bathrooms will be at the front of the Zoo in the main plaza. We have a strict and regular cleaning schedule for those bathrooms. Please observe marked social distancing guidelines.
Yes, the Gift Shop will be open during Zoo hours, although we may need to limit the number of people in the shop at one time for safety and health reasons.
Both the Congo Café and Otter Cabin will be open on June 14. Although we will be giving members their free cup, there won’t be any refills available at this time for safety.
The Round Barn Bar and Chill Zone will remain closed for June.
Drinking fountains will be turned off around the Zoo.
The Endangered Species carousel will be closed in June and we will reassess in July.
Yes! The Potawatomi Express train will be open. Tickets can be purchased at the train booth. Please observe marked social distancing.
We won’t be renting strollers at first, but we will reassess in July.
Unfortunately, we are blocking off the bronze tortoise and playground for your health and safety though June. We will reassess in July. Please don’t climb on them at this time.
For the health and safety of our animals, the Zoo Farm and Carp feeders will be closed until further notice.
We reserve the right to escort guests off of Zoo grounds if they are found to be disregarding our policies.
Masks are recommended for all Zoo visitors over the age of 2. Masks are required in the Gift Shop.
Stay on all marked walking paths and do not cross safety barriers.
Please remain in your car until your scheduled entry time and observe social distancing when you enter the Zoo.
If you are feeling ill, please do not visit the Zoo.
Pets are not allowed on Zoo grounds.
Smoking and vaping are not allowed in the Zoo.