Reopening The Zoo FAQ

The Zoo is now open from 10 am to 5 pm every day through November 30, 2020.

The Zoo is closed for regular hours on September 26, but it is open for the Family Fall Festival.

Get tickets to the Family Fall Festival here www.potawatomizoo.org/event/family-fall-festival-2020.

Timed ticketing is no longer required, but you may still buy tickets in advance for contactless entry.

Tickets are available at www.potawatomizoo.org/rtz.

Tickets are non-refundable but may be rescheduled.

Please contact the Zoo at (574) 235-9800 if you need assistance.

Timed ticketing is no longer required, but you may still buy tickets in advance for contactless entry.

Tickets are available at www.potawatomizoo.org/rtz.

Tickets are non-refundable but may be rescheduled.

Please contact the Zoo at (574) 235-9800 if you need assistance.

Timed ticketing is no longer required for members.

Please contact the Zoo at (574) 235-9800 if you need assistance with your membership.

Timed ticketing is no longer required, but you may still buy tickets in advance for contactless entry.

Tickets are available at www.potawatomizoo.org/rtz.

Tickets are non-refundable but may be rescheduled.

Please contact the Zoo at (574) 235-9800 if you need assistance.

The new entrance is open now, so you will enter through the building.

The exit is through the Gift Shop.

Masks are required inside the building.

Masks are required for all visitors over age 8 and over to enter the Zoo. Once in the Zoo, please use appropriate social distancing and mask use when social distancing is not possible.

Visitors are also required to wear a face mask inside the Gift Shop.

First Aid can be found at the front of the Zoo. Please check with the admissions attendant at the gate, or ask any Zoo staff member (typically wearing a light or dark blue shirt) for assistance.

For now, the only open bathrooms will be at the front of the Zoo in the main plaza. We have a strict and regular cleaning schedule for those bathrooms. Please observe marked social distancing guidelines.

Yes, the Gift Shop will be open during Zoo hours, although we may need to limit the number of people in the shop at one time for safety and health reasons.

Both the Congo Café and Otter Cabin will be open on June 14. Although we will be giving members their free cup, there won’t be any refills available at this time for safety.

The Round Barn Bar and Chill Zone will remain closed for June.

Drinking fountains will be turned off around the Zoo.

The Endangered Species carousel is open.

Yes! The Potawatomi Express train will be open. Tickets can be purchased at the entrance and gift shop. Please observe marked social distancing.

We won’t be renting strollers at first, but we will reassess in July.

Unfortunately, we are blocking off the bronze tortoise and playground for your health and safety. We will reassess in monthly. Please don’t climb on them at this time.

For the health and safety of our animals, the Zoo Farm and Carp feeders will be closed until further notice.

Basic Rules

We reserve the right to escort guests off of Zoo grounds if they are found to be disregarding our policies.

Masks are required for all visitors over age 8 and over to enter the Zoo. Once in the Zoo, please use appropriate social distancing and mask use when social distancing is not possible.

Masks are also required in the Gift Shop.

Stay on all marked walking paths and do not cross safety barriers.

Please remain in your car until your scheduled entry time and observe social distancing when you enter the Zoo.

If you are feeling ill, please do not visit the Zoo.

Pets are not allowed on Zoo grounds.

Smoking and vaping are not allowed in the Zoo.

Get Timed Entry Tickets Here

(you will be redirected to our ticketing site)